Shipping policy
At PanCove, we aim to provide a simple and transparent delivery experience for customers around the world.
Free Worldwide Shipping
We proudly offer free worldwide shipping on eligible orders placed through PanCove.shop.
There is no standard shipping charge for eligible orders, regardless of destination.
Order Processing
Orders generally require approximately 1–2 business days for processing before shipment.
Processing includes order verification, preparation, packaging, and transfer to the appropriate shipping carrier or fulfillment partner.
Processing times are separate from estimated transit times.
Estimated Shipping Time
Our standard estimated shipping time is:
7–10 business days after processing.
Delivery times are estimates rather than guaranteed arrival dates.
Certain circumstances may result in additional transit time, including:
- Customs inspections or clearance
- Carrier disruptions
- Severe weather
- Public holidays
- High-volume shopping periods
- Incorrect or incomplete shipping information
- Remote delivery locations
- Events outside our reasonable control
International Orders
PanCove ships to supported destinations worldwide.
International shipments may be subject to customs procedures or local import requirements. Customers are responsible for complying with applicable local laws and import requirements.
Where duties, taxes, or customs charges are imposed by the destination jurisdiction and are not collected during checkout, responsibility for such charges will be determined according to applicable law and the terms presented at checkout.
Order Tracking
When tracking information is available, it will generally be sent to the email address associated with your order after shipment.
Tracking information may require some time to become active after the carrier receives the package.
Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate delivery information.
If you discover an error in your shipping address, contact support@PanCove.shop as soon as possible.
We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once an order has entered fulfillment or been dispatched.
Delayed Orders
If your order has not arrived within the expected timeframe, please contact our customer support team.
We will review the available order and tracking information and assist you with the next appropriate steps.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, contact us promptly with your order details.
For damaged deliveries, photographs of the package and product may be requested to help us evaluate the issue.
Contact Us
For shipping and delivery assistance:
PanCove
3851 Rue University
Montréal, QC H3A 2B4
Canada
Email: support@PanCove.shop
Phone: (877) 764-3772