Refund policy
At PanCove, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to eligible returns and refunds.
30-Day Return Policy
We offer free returns within 30 days of delivery for eligible purchases.
To qualify for a return, you must contact us within 30 days from the date your order is delivered.
Returned products should generally be:
- In their original or reasonably acceptable condition
- Complete with included parts and accessories
- Accompanied by proof of purchase or order information
- Returned according to the instructions provided by our customer support team
Normal inspection of a product after delivery will not automatically make it ineligible for return. However, products that have been materially damaged through misuse, improper handling, unauthorized modification, or circumstances unrelated to a product defect may not qualify.
How to Request a Return
To initiate a return, contact us at support@PanCove.shop.
Please provide:
- Your full name
- Order number
- Email address associated with your order
- Product you wish to return
- Reason for the return
- Photographs when reporting damaged, defective, or incorrect products
Our customer support team will review your request and provide return instructions when applicable.
Please do not send a return to an address without first receiving instructions from our support team, as the appropriate return destination may vary depending on the order.
Free Return Shipping
PanCove provides free return shipping for eligible returns made within the 30-day return period.
When a return is approved, we will provide the applicable return instructions and, where required, the appropriate prepaid return method.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@PanCove.shop.
Include your order number and clear photographs showing the issue. Once reviewed, we may offer an appropriate resolution, including a replacement or refund depending on the circumstances and product availability.
Refunds
Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
After a refund is issued, your bank, credit card provider, or payment service may require additional processing time before the funds appear in your account. These processing times are controlled by the financial institution and are outside PanCove's direct control.
Order Cancellations
If you wish to cancel or modify an order, contact us as soon as possible.
We will make reasonable efforts to accommodate your request before processing or shipment. However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. You may instead request a return after receiving the order in accordance with this policy.
Exchanges
If you would like a different product, please contact our customer support team. Depending on the circumstances and product availability, we may recommend returning the original item and placing a new order.
Contact Us
For questions concerning returns or refunds, contact:
PanCove
3851 Rue University
Montréal, QC H3A 2B4
Canada
Email: support@PanCove.shop
Phone: (877) 764-3772